Professional summary
Operations leader and software developer with a B.S. in Computer Science and 6+ years at Amazon,
currently an Area Manager running a 120–150 associate sort operation. Ships internal automation
tools (JavaScript, React, Node.js, SQL) used network-wide by 1,250+ people, recovering ~600 labor
hours per month. Pairs hands-on operational ownership with data analysis to drive measurable gains
in quality, cost, and safety.
Technical skills
- Languages
- JavaScript, TypeScript, Java, SQL, HTML/CSS
- Frameworks
- React, Node.js, jQuery, Handlebars, REST APIs
- Data
- MySQL, PostgreSQL, Excel (advanced analysis), QuickSight, PowerQuery
- Tools
- Git/GitHub, Docker, Tampermonkey/userscripts, unit & integration testing, Agile/SOW scoping
- Operations
- Labor planning, process improvement, root cause analysis, KPI ownership, team leadership
Experience
Area Manager (L4) · Amazon · SMF5 Sort Center · Sep 2025 – Present
- Run the front-half night sort as shift POC: 120–150 associates across inbound, sortation,
problem solve, and outbound; directly manage 2 process assistants and 58 team members.
- Raised First Pass Yield (automated sort accuracy) 14.8% from a ~65% baseline
into the consistent 80s (single-sort high of 90%) through real-time defect monitoring and
data-driven labor reallocation.
- Delivered the site's highest-ever sortable volume record (67.5K units) while
operating 30+ associates under headcount, with zero injuries and beating the cost-per-unit metric
by 10+ points.
- Built the Inbound Operations Dashboard, a browser tool consolidating three internal systems into
one real-time operator view; adopted by 11+ managers and surfaced 1,000+ packages
stranded in trailers marked complete, preventing missed delivery commitments.
- Developed direct reports through structured 1:1 coaching and performance management.
Learning Trainer (L3) · Amazon · Feb 2023 – Aug 2024, Oct 2024 – Sep 2025
- Supervised and developed 30+ Learning Ambassadors delivering business-critical training and
retraining; onboarded 1,000+ new associates on safety standards and role readiness.
- Programmed JavaScript browser tools that merged internal data sources to surface real-time training
compliance and retrain needs ahead of delayed official metrics; adopted by 705+ users
across multiple sites.
- Led the hazardous-waste handling team in compliance with state and federal regulations and built a
waste-diversion program that diverted 70,000+ lbs from the waste stream
(~$16,000 estimated savings).
Process Assistant (L3) · Amazon · Aug 2024 – Oct 2024
- Supervised zone associates, ensured critical roles stayed staffed, and balanced building labor
through real-time labor moves while monitoring for safety risks.
- Programmed a browser script that enhanced visibility into off-task labor hours, recovering roughly
600 labor hours per month (~$18,000/month); later adopted network-wide by
1,250+ users.
Software Developer (part-time) · Havalo · Sep 2020 – Oct 2023
- Full-stack development for education software: JavaScript/jQuery/Handlebars front end with a Java
RESTful API and MySQL database; implemented full-coverage unit and integration tests for every
API method.
- Delivered a custom PowerSchool integration plugin: scoped directly with the client and a
PowerSchool representative, prototyped on a test instance, and shipped the integration.
Fulfillment Associate · Amazon · Sep 2019 – Feb 2023
- Trained and coached hundreds of associates and new hires as a Learning Ambassador while performing
trailer docking/releasing and PIT operation; progressed into the trainer and developer track.
Projects
SFHS Technology Services Dashboard · Freelance Developer · Apr 2020 – Mar 2022
- Built and maintained a public service-status dashboard for a high school (TypeScript/React, Node.js,
Dockerized PostgreSQL) with subscription notifications and a client admin dashboard; scoped via a
formal Statement of Work; later generalized and open-sourced as
Techboard.
Education
B.S. in Computer Science · California State University, Sacramento · Jan 2019